Frequently Asked Questions
Everything you need to know about your Moots gear and orders.
What is the standard shipping time for Moots equipment?
We process all orders within 24-48 hours. Standard shipping typically takes 3-5 business days within the continental US, while international delivery varies by destination.
Do you offer a warranty on your sports gear?
Yes, all Moots products come with a one-year limited warranty against manufacturing defects to ensure you can perform at your best with confidence.
How can I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. As long as the item is in its original packaging and unused, you can initiate a return through our online portal for a full refund or exchange.
Are Moots products suitable for professional athletes?
Absolutely. Our gear is engineered using high-performance materials tested by professional athletes to withstand rigorous training sessions and competitive environments.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How do I determine the correct size for my apparel?
Please refer to our comprehensive Size Guide located on each product page, which provides specific measurements for chest, waist, and height to help you find the perfect fit.